Communication Strategies

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About Course

This course is designed to help you communicate with greater clarity, confidence, and effectiveness in both professional and everyday situations. Across 12 modules, you will explore verbal, paraverbal, non-verbal, written, listening, questioning, and conversational skills, while learning how to overcome communication barriers, structure clear messages, build stronger connections, and handle interactions more thoughtfully.

 

What Will You Learn?

  • Understand key communication methods and barriers.
  • Improve verbal, non-verbal, and listening skills.
  • Ask better questions and structure clearer messages.
  • Build stronger conversations and workplace relationships.
  • Apply practical communication strategies with greater confidence.

Course Content

Module 1 – Getting Started
Introduces communication as an essential part of everyday interaction. Participants will explore how stronger communication skills can improve understanding, relationships, and professional effectiveness.

  • Manual – Module 1
  • Audio – Module 1
  • Slides – Module 1

Module 2 – The Big Picture
Explores the meaning of communication and the major ways people communicate, including verbal, paraverbal, non-verbal, and written methods. Participants also examine how the method, audience, and number of recipients can affect a message.

Module 3 – Understanding Communication Barriers
Examines common barriers that can interfere with effective communication, including language, culture, time, and location. Participants learn practical ways to recognize and reduce these barriers.

Module 4 – Paraverbal Communication Skills
Focuses on how pitch, tone, and speaking speed influence the meaning and impact of a message. Participants learn how vocal delivery can strengthen clarity and confidence.

Module 5 – Non-Verbal Communication
Explores how posture, gestures, facial expressions, and other body-language signals affect communication. Participants learn how to recognize common non-verbal cues while considering context and cultural differences.

Module 6 – Speaking Like a STAR
Introduces the STAR method for organizing messages clearly and concisely. Participants learn how Situation, Task, Action, and Result can improve explanations, conversations, and presentations.

Module 7 – Listening Skills
Focuses on the difference between hearing and active listening. Participants learn techniques for giving full attention, understanding another person's perspective, paraphrasing, and responding appropriately.

Module 8 – Asking Good Questions
Explores open, closed, and probing questions and how each can support effective communication. Participants learn how to clarify information, gather details, maintain relevance, and confirm understanding.

Module 9 – Appreciative Inquiry
Introduces Appreciative Inquiry as a positive approach to communication and problem solving. Participants learn the Discover, Dream, Design, and Destiny process for building on strengths and successful practices.

Module 10 – Mastering the Art of Conversation
Explores the different levels of conversation, from general topics to personal experiences. Participants also learn practical techniques for networking, introductions, and building comfortable professional conversations.

Module 11 – Advanced Communication Skills
Introduces advanced techniques such as recognizing precipitating factors, establishing common ground, and using “I” messages. Participants learn how these strategies can support more thoughtful and constructive interactions.

Module 12 – Closing Thoughts
Reviews the key communication principles covered throughout the course and encourages continued practice. Participants are reminded that effective communication improves through awareness, reflection, and consistent application.

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