Administrative Support

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About Course

Administrative support is more than assisting others—it’s the backbone that ensures workplaces operate efficiently and effectively. Administrative Support gives you the tools to manage responsibilities with confidence, enhance communication, and provide reliable support that makes a real difference in organizational success.

In today’s demanding work environment, strong administrative support fosters productivity, professionalism, and trust. Without it, tasks pile up, communication falters, and workflows stall. With it, teams collaborate better, leaders focus on strategy, and organizations flourish.

This course simplifies the essential skills of administrative support into twelve clear, practical modules. Each lesson includes a manual, tools, and exercises to help you put knowledge into action right away.

✅ What you will learn:

  • Handle scheduling, correspondence, and records with accuracy and professionalism.

  • Strengthen both verbal and non-verbal communication skills.

  • Manage time, prioritize tasks, and keep projects on track.

  • Build strong working relationships with managers and teams.

  • Apply practical systems for organization, meetings, and workload management.

🎯 Who is this course for?

  • Entry-level administrative assistants looking to gain essential skills.

  • Experienced support staff aiming to sharpen and update their abilities.

  • Managers and team leads who want to understand and optimize administrative functions.

  • Professionals transitioning into administrative roles who want a clear starting point.

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What Will You Learn?

  • Master core administrative tasks like scheduling, record-keeping, and documentation.
  • Improve workplace communication through professionalism and etiquette.
  • Develop organizational systems that reduce errors and save time.
  • Manage confidential information with integrity and compliance.
  • Apply real-world templates and checklists to bring immediate order to your work.

Course Content

Module 1: Getting Started
Introduces the importance of administrative skills in today’s workplace and sets the foundation for organization, communication, and efficiency.

  • Manual – Module 1
  • Audio – Module 1
  • Slides – Module 1
  • Pre-Assignment
  • Pre Test

Module 2: Getting Organized (I)
Covers managing information entry points like email, electronic files, paper documents, and voicemail using simple, repeatable systems.

Module 3: Getting Organized (II)
Focuses on structuring your workspace, using a to-do book, and applying project management tools to improve task coordination.

Module 4: Managing Time
Explains discipline-based time management practices, how to keep others accountable, and how to avoid common time traps.

Module 5: Getting It All Done on Time
Presents techniques like the WRAP and DART methods to prioritize tasks, stay motivated, and consistently meet deadlines.

Module 6: Special Tasks
Provides strategies for planning small and large meetings, organizing events, and arranging travel with professionalism and efficiency.

Module 7: Verbal Communication Skills
Teaches active listening, asking effective questions, and communicating with authority to influence and engage others.

Module 8: Non-Verbal Communication Skills
Covers body language, tone, and unspoken cues, helping you project confidence and interpret others accurately.

Module 9: Empowering Yourself
Builds assertiveness, conflict resolution, consensus-building, and decision-making skills to strengthen independence and leadership.

Module 10: The Team of Two
Explores how to build trust, influence effectively, and handle difficult situations in your partnership with your manager.

Module 11: Taking Care of Yourself
Addresses ergonomics, stress management, and workload strategies to maintain health, balance, and productivity.

Module 12: Wrapping Up
Summarizes lessons learned, reinforces action planning, and provides resources for ongoing professional growth.

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