Administrative Office Procedure

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About Course

Administrative work is more than just paperwork—it’s the engine that keeps organizations running smoothly. Administrative Office Procedures equips you with the skills to streamline tasks, manage information, and support your workplace with confidence and precision.

In today’s fast-paced environment, effective administration builds order, efficiency, and professionalism. Without it, deadlines are missed, communication breaks down, and productivity suffers. With it, offices thrive and teams perform at their best.

This course breaks administrative office management into simple, practical steps across twelve modules. Each lesson includes a guide, checklist, and assignment to help you apply the skills directly to your role.

✅ What you will learn:

  • Master core administrative tasks like scheduling, record-keeping, and documentation.

  • Improve workplace communication through professionalism and etiquette.

  • Develop organizational systems that reduce errors and save time.

  • Learn how to manage confidential information with integrity and compliance.

  • Apply real-world templates and checklists to bring immediate order to your work.

🎯 Who is this course for?

  • New administrative professionals building a strong foundation.

  • Office managers and executive assistants refining their skills.

  • Small business owners handling their own administrative tasks.

  • Anyone transitioning into an office role who wants to excel quickly.

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What Will You Learn?

  • Master core administrative tasks like scheduling, record-keeping, and documentation.
  • Improve workplace communication through professionalism and etiquette.
  • Develop organizational systems that reduce errors and save time.
  • Manage confidential information with integrity and compliance.
  • Apply real-world templates and checklists to bring immediate order to your work.

Course Content

Module 1: Getting Started
Learn why procedures matter, how they reduce errors, and how a binder becomes a symbol of efficiency and professionalism

  • Manual – Module 1
  • Audio – Module 1
  • Slides – Module 1
  • Pre-Assignment
  • Pre-Test

Module 2: Why Your Office Needs Administrative Procedures
Explore how procedures safeguard continuity, enable succession planning, ensure compliance, and support disaster recovery

Module 3: Gathering the Right Tools
Understand the essentials—binders, dividers, sheet protectors, and other resources—for building a reliable and durable office procedures guide

Module 4: Identifying Procedures to Include
Discover how to balance clarity and detail by tracking tasks, collecting employee feedback, and documenting recurring activities

Module 5: Top Five Procedures to Record
Start with the most critical processes, using templates, bullet points, and peer testing to make them accurate and easy to follow

Module 6: What to Include in Your Binder (I)
Add essential workplace guidance like phone etiquette, business writing, time management, and meeting preparation

Module 7: What to Include in Your Binder (II)
Document policies on absences, breaks, salaries, and benefits to ensure fairness, compliance, and clarity

Module 8: Organizing Your Binder
Learn to create a table of contents, structure sections, and maintain updates to keep the binder relevant

Module 9: What Not to Include in the Procedure Guide
Identify sensitive items like passwords or personal data that should never be stored in a binder, and learn safer alternatives

Module 10: Share Office Procedure Guide
Implement communication strategies to introduce the guide, gain buy-in, and encourage staff feedback

Module 11: Successfully Executing the Guide
Train staff, model consistency, and communicate updates clearly to ensure adoption and accountability

Module 12: Wrapping Up
Reflect on key lessons, update your action plan, and commit to continual refinement of administrative processes

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